I’ve got a guest post over at Denvelopers about customer service.
In web work, we use the word extensibility (a system design principle where the implementation takes into consideration future growth) to talk about architecture and technology.
My customer service skills are extensible – as I’ve grown as a professional in my industry and a human in the world, the basics have held strong – and are built upon every single day. The things I learned about selling cakes extends to websites. The same principles I learned about how to treat people, how to help people, and how to talk to people are the same regardless of the product.
