A Question of Perspective

Posts tagged as:

customer service

Denvelopers Guest Post

February 4, 2010

I’ve got a guest post over at Denvelopers about customer service.
In web work, we use the word extensibility (a system design principle where the implementation takes into consideration future growth) to talk about architecture and technology.
My customer service skills are extensible – as I’ve grown as a professional in my industry and a human in [...]

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Best of 2009 – New Person

December 26, 2009

Here are Gwen’s instructions for this one (YES I am a little behind on some of these…):
December 20 New person. She came into your life and turned it upside down. He went out of his way to provide incredible customer service. Who is your unsung hero of 2009?
So… Robin at SmugMug wins new person – [...]

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Rotary Callers, Please Stay On The Line

November 23, 2009

How many people do you know who have a smartphone? BlackBerry, iPhone, Treo?
I think my wife might be the only person I know who still has a regular old flip phone. And my mom.
It’s one of those things that you don’t even think about until you’re driving down the road, trying to return a call, [...]

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A Letter to the President(s) (& the Chairman and Chief Executive Officer & the SVP, Director of Public Affairs and Community Relations)

July 30, 2009

I just sent this letter to some of the bigwigs at Citizens.
I’ll wait with bated breath for their reply.
From Elisa DelBonis <edelbonis@gmail.com>
To: ellen.alemany@rbs.com, barbara.cottam@citizensbank.com, edward.handy@citizensbank.com (bounced), joseph.MarcAurele@citizensbank.com (bounced)
Date Thu, Jul 30, 2009 at 4:17 PM
Subject Citizens’ Customer Service – Not Quite Up To Par
Dear Ellen, Barbara, Edward and Joseph:

I’d have included more of your [...]

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Inside Customer Service

April 27, 2009

I’ve just started down a new path at Embolden… as Director of Project Management & Client Partnerships.
I’m the child of a salesman… my father could sell anything to anyone, and leveraged that from a younger-years stutter into a major jewelery manufacturing company that paid for my college education, among other things.
I grew up behind a [...]

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